Shipping
Discreet Packaging
To ensure full discretion, we ship your order in a plain brown box with no visible branding or references to Juliettoys. The only markings on the package will be the address label and courier stickers.

Global Shipping
We offer global shipping (excluding Arabia, Argentina, and Iceland). If you're unsure whether your area is within our service range, please feel free to contact us.
Noted:
1. If the order quantity is too large, we will ship it in several packages.
2. Liquid products such as lubricants do not support DHL delivery. Even if you choose expedited service, liquid products such as lubricants can only be delivered by other express delivery.
( There will be multiple tracking numbers included in the email. )
Order Processing Time
After receiving your order, it will take 1-3 days to make and an additional 1-3 days to prepare it for shipping.
Our order processing time may be slightly delayed due to uncontrollable factors such as peak seasons and other unforeseen circumstances.
Customs & Taxes
Taxes are included in the product price for most countries.
However, please note that certain regions, such as Europe and South America, may require customs clearance. Customers are responsible for providing any necessary information and covering any additional fees that may arise during the customs process.
If you're unsure about local import regulations, we recommend checking them before placing your order.
Please be aware that if a package is delayed or returned due to customs issues, we are unable to offer refunds or accept returns.
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.