Shipping
Discreet Packaging
To ensure full discretion, we ship your order in a plain brown box with no visible branding or references to Juliettoys. The only markings on the package will be the address label and courier stickers.
Global Shipping
We offer global shipping (excluding Arabia, Argentina, and Iceland). If you're unsure whether your area is within our service range, please feel free to contact us.
Customs & Taxes
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Are Taxes Included?
Yes! For most countries, taxes are already included in the product price. What you see at checkout is what you pay—no hidden charges. -
Live in the US or EU and worried about import charges?
Don’t worry—we’ve got it covered. We use a DDP (Delivered Duty Paid) shipping method for the US and most EU countries. This means we prepay all taxes and duties for you. The final price shown at checkout is the total—no extra fees, no surprises. Just sit back and wait for your delivery! -
Customs Clearance in Some Regions:
Certain regions—especially parts of South America—may still require customer assistance with customs clearance. Customs may contact you for extra documentation or payments. These fees are the customer’s responsibility. -
Check Before You Order:
Since import rules vary by country, we recommend checking your local customs policies if you’re unsure. This helps avoid unexpected issues or delays. -
Delays or Returns Due to Customs:
We cannot offer refunds or accept returns for packages delayed or returned due to customs issues. Please be ready to assist with customs if contacted.
Order Processing Time
After receiving your order, it will take 1-3 days to make and an additional 2-7 days to prepare it for shipping.
Our order processing time may be slightly delayed due to uncontrollable factors such as peak seasons and other unforeseen circumstances.
If the order quantity is too large, we will ship it in several packages.(There will be multiple tracking numbers included in the email.)
Package Tracking
When the package is mailed to the courier company and successfully shipped by them, you will receive an email with a tracking number. You can enter that number on the website https://www.17track.net/en to get the detailed status of the package.