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Frequently Asked Questions


What countries do you ship to

We ship worldwide. Whether you're located in North America, Europe, Asia, Africa, or anywhere else, we'll deliver to your doorstep.

How long will it take to receive my order

The delivery time will be different for different warehouses.
Overseas warehouse: 3-7 days.
China warehouse: 7-20 days.
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Returns and Refunds

How do I return a product

If you have placed an order and want to cancel it, you must notify us immediately, before our item have been manufactured; you can email us at help@juliettoys.com or contact us here.
Any issue with any order must be reported to us within 3 days of the date of delivery.
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How long will it take to receive my refund

Refunds are processed within 7 days from when we receive the item.

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