International ShippingShipping costs

We send products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order! 

 

Shipping times

Your order may take between 1-4 days to manufacture before it ships.

Note: Custom orders may take slightly longer than this to process.

If the package ship from overseas warehouse, your order will take approximately 3-7 days to arrive after it is shipped. This is only an estimate of transit time if there are no delays, and actual shipping times may vary.

If the package ship from China, your order should arrive 7-20 days after being shipped (if there are no delays). We ask that customers please allow up to 60 days on all international orders.

After your shipped, tracking information will usually be updated in 24-72 hours. You could check it in this website: https://www.17track.net/zh-cn

If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is updated at the end of each day, so it may not be possible to track your order for up to 24 hours.

 

Discreet packaging

All of our orders, domestic or international, are shipped in a plain brown box with as little identifying information as possible.

 

Customs and import fees

the customer is responsible for paying any Value Added Tax (VAT), fees or other charges imposed by your country or jurisdiction. It is the customer's responsibility to fulfill any taxes and fees that may be applied to any imported items, which are naturally subject to change according to country and jurisdiction.

If you do not pay taxes or fees to receive your package levied by your country’s customs department, or other government agency, your package may be returned to us. We do not accept refunds once your package is shipped unless there is a defect with the product. Be aware that if your package is returned to us because you refused to pay any associated taxes or fees, you will not be refunded and your item will be destroyed.

Refund Policy

Refunds and Order Cancellations

If you have placed an order and want to cancel it, you must notify us immediately, before our item(s) have been manufactured; you can email us at juliettoys@outlook.com or contact us here.

Because we make each order individually, depending on the options you selected at checkout for your toy, it is almost impossible for us to resale your toy quickly once it is made. Canceled orders are almost always destroyed. Because of this, there is a 50% restocking fee on any order that gets canceled after the product is manufactured, but has not been shipped.

For this reason, we ask that you try to let us know immediately when you decide you want to cancel your order. This saves everybody's time and money. If your product has shipped, we cannot provide a refund. Once your order leaves our shop and is in transit, you cannot cancel your order.

Damages and issues

Any issue with any order must be reported to us within 3 days of the date of delivery.
If you have an issue with your order/toy and it does not need to be unwrapped, please leave it wrapped & sealed. Carefully inspect your toy before unwrapping it, if you report an issue that could have been determined before unwrapping it, we cannot Cash out returns/exchanges/refunds, etc. Any problems need to be reported within 3 days, otherwise we may not accept any requests for defective products, missing items, etc. If you have any questions about the order you received, you can send an email Email juliettoys@outlook.com.


Returns/Refunds

We Don't allow returns or exchanges due to the nature of the product. Reasons include but are not limited to:
• Items that are lost, stolen, or damaged after receipt.
• Items sold as flops.
• Wrong size/firmness/model/colors ordered by the customer (We provide extensive details in each listing. It's up to you to read the listing details provided and know what is correct for your body and tastes)
• If you have any questions about our toys, please feel free to contact us before buying, we can provide you with more pictures. Toys may vary from the product photos slightly since no two pours are exactly alike. Please remember, these are handmade items and can vary slightly from one toy to the next.
• Due to the intimate nature of these products, we do not accept returns even if the packaging is unopened.
• Our no return policy ensures customers can trust that no one else has ever touched or used a toy purchased directly from us.
• Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via the shipping carrier.

We reserve the right to cancel and refund any orders we feel may be suspicious.

All policies above are subject to change, at our discretion.

TLDR: We generally recommend starting with Firm for smaller toys, and Medium or Soft for larger toys.

Juliet & Martin's toy store offers a variety of different toy models in different firmnesses (or hardnesses) to accommodate a wide variety of tastes and preferences. Trying to decide what firmness is best can be a little overwhelming, so here’s a rundown with general information about the firmness options we have!
We offer Soft, Medium, and Firm as solid firmness options on our dildos. Choosing one of these options means that the entire toy will be cast in a single uniform firmness.

"Soft" (5 hardness) is the most yielding hardness level of the Juliet & Martin's toy store. It compresses and bends easily, and it is difficult for a slender shaft toys of this hardness to stay upright.

"Medium" (7 hardness) is more difficult to compress than 5 hardness. Toys at this hardness do not bend as much, most models are more stable than the soft ones, but some top-heavy models still struggle to stand.

"Hard" (9 hardness) is the hardest hardness level of Juliet & Martin's toy store, and the toys of 9 hardness are the most difficult to compress. It springs back to its original shape very quickly when released.

Note:
The larger the size of the toy, the harder it is to show its hardness. A tiny toy will always feel softer than a larger one for the same hardness. Vice versa, the smaller the size of the toy, the softer it will feel.

We aren’t able to create toys with hardness splits in odd locations (like the head of a toy being Soft, the shaft being Hard, and the base being Medium) due to manufacturing limitations. We also aren’t able to “gradient” or transition from one hardness to another (a Soft shaft transitioning gradually to a Hard base), or “core” toys with a Soft outer layer and Hard inner core.

A good rule of thumb for selecting firmness is to look at proportions of toys if you are interested in them standing on their own. Models that have a very slender shaft or a large amount of space behind the knot usually will not stand on their own regardless of firmness.

One last tip is that the varying thickness on some toy models can make the firmness seem irregular. When you have less silicone in an area, it will always feel softer than an area that's very thick or dense.

At the end of the day, what firmness will work best for you is very much a personal decision. Customer Service can’t advise as to which firmness is best, but you can always contact us if you have other general questions about our firmness options!

All of our toys are made out of 100% platinum silicone!

Easy to clean! Our material is quite stable. It can handle quite high temperatures, you could even wash it in hot water if you wanted to sterilise it. You can also wash them with soap and water. This means that the surface doesn’t have hiding places for things like bacteria!

Silicone is strong and flexible, so you can use it without any worry about splits or tears. But silicone doesn't like to be bitten or cut by sharp things, and does not react well to abrasion with rough surfaces. Please do not take a sharp implement to it!

Finally silicone is incompatible with silicone-based lubes. We recommend that you do not allow silicone lube to come in contact with your toys. We prefer water-based lubes.

You can view our most recent testing results here.