Refunds and Order Cancellations
If you have placed an order and want to cancel it, you must notify us immediately, before our item(s) have been manufactured; you can email us at help@juliettoys.com or contact us here.
Because we make each order individually, depending on the options you selected at checkout for your toy, it is almost impossible for us to resale your toy quickly once it is made. Canceled orders are almost always destroyed. Because of this, there is a 50% restocking fee on any order that gets canceled after the product is manufactured, but has not been shipped.
For this reason, we ask that you try to let us know immediately when you decide you want to cancel your order. This saves everybody's time and money. If your product has shipped, we cannot provide a refund. Once your order leaves our shop and is in transit, you cannot cancel your order.
Damages and issues
Any issue with any order must be reported to us within 3 days of the date of delivery.
If you have an issue with your order/toy and it does not need to be unwrapped, please leave it wrapped & sealed. Carefully inspect your toy before unwrapping it, if you report an issue that could have been determined before unwrapping it, we cannot Cash out returns/exchanges/refunds, etc. Any problems need to be reported within 3 days, otherwise we may not accept any requests for defective products, missing items, etc. If you have any questions about the order you received, you can send an email Email help@juliettoys.com.
Returns/Refunds
We Don't allow returns or exchanges due to the nature of the product. Reasons include but are not limited to:
• Items that are lost, stolen, or damaged after receipt.
• Items sold as flops.
• Wrong size/firmness/model/colors ordered by the customer (We provide extensive details in each listing. It's up to you to read the listing details provided and know what is correct for your body and tastes)
• If you have any questions about our toys, please feel free to contact us before buying, we can provide you with more pictures. Toys may vary from the product photos slightly since no two pours are exactly alike. Please remember, these are handmade items and can vary slightly from one toy to the next.
• Due to the intimate nature of these products, we do not accept returns even if the packaging is unopened.
• Our no return policy ensures customers can trust that no one else has ever touched or used a toy purchased directly from us.
• Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via the shipping carrier.
We reserve the right to cancel and refund any orders we feel may be suspicious.
All policies above are subject to change, at our discretion.
