Frequently Asked Questions

Yes, we ship worldwide (excluding Argentina, Arabia, Iceland) If you are unsure if the region is supported please contact us.

Yes, but we recommend that you notify us within two days of placing your order (the sooner the better).
If your order has not been shipped, we can change the delivery address for you directly.
If your order has been shipped, we recommend that you contact the post office to change the delivery address after the package arrives at the destination post office.

Yes, our package is a brown box without any words and pictures on it.

After placing an order, we need 1-3 days for production. Orders are usually delivered within 7-15 days after shipment. Delivery time may vary due to weather factors or other factors.

• Standard：within 10-15 days
• DHL Express - Expedited：within 7 days

Since the goods will be organized and delivered by the courier after arriving at the express company, the status updates may be delayed. If there is still no change after three days, please contact us.

If your package is lost or damaged, you can contact us and the logistics company and provide the relevant waybill information. Most companies will have a claims process and you may need to provide photos of the damage and proof of purchase.

After the purchase is successful, an email containing the purchase information will be sent to your email. If you have a registered account, there will be an order record in your account. If you do not have a registered account, there will only be an email record.

There are two situations. The first is that you did not fill in the email address when submitting the order. Any information about the order needs to be sent by email. The second is that the email was sent successfully, but it was filtered or considered as spam. Please check it. If not, please contact us.

You can cancel your order before it is produced. If production has started, a 50% cancellation fee will apply. Once the order has been shipped, it cannot be cancelled.

To modify your order, please contact us before it is shipped. For any of these requests, please reach out to us directly.

You can check your order history and current order status by logging into your account on our website or by following the link in your order confirmation email.Copy the URL to enter the website and fill in the logistics order number for tracking：https://www.17track.net/en

Due to the nature of the product, We do not accept returns or refunds. Reasons include but are not limited to:
• Product problems due to improper use.
• Package stolen/package maliciously damaged.
• Wrong size/hardness/model/color ordered after receipt.
• Did not like it after receiving it and no longer want it.
• Found it unsuitable after receiving it.

Please see our Return Policy for more details.

We support multiple payment methods, including credit card, debit card, PayPal, etc. Please check the available payment options during checkout.

During checkout, you can choose from a variety of payment methods, including credit cards, debit cards, and e-wallets. Please choose the appropriate payment method based on your needs.

We use advanced SSL encryption technology to protect your payment information and ensure the security of your personal and payment information data.

If your payment was declined, please check that your payment information is correct or try another payment method. If the problem persists, please contact customer support.

Normally, you will receive a confirmation email immediately after completing the payment. If not, please check your spam folder.

Our store sometimes has some shopping activities or discount promotions. Due to platform rules, these discounted products or promotional offers cannot enjoy discounts at the same time, and discounts cannot be used in combination. If you encounter other problems, please contact us for support.

Yes. Just contact us to help you!

You can log in to your account to change your email address, or contact us directly and we can help you update it.