Global Shipping
We ship our products worldwide, with some exceptions such as the Arab region, Argentina, and Iceland. If you want to confirm whether we can ship to your address, please contact us via email at help@juliettoys.com or inbox.
Shipping Fees
Shipping costs vary by region, so there is no fixed shipping fee. To determine the shipping cost for your order, simply add items to your cart and enter your shipping information at the checkout page. The available shipping methods and their prices will be displayed accordingly.
Shipping Times
- From Overseas Warehouses: Orders typically take 3-7 days to arrive after shipment if there are no delays. This is an estimated delivery time, and actual times may vary.
- From China: Orders generally arrive within 7-20 days after shipment if there are no delays. We ask customers to allow up to 60 days for all international orders.
Please note: All estimated shipping times are calculated from the time of shipment. Orders may take 1-4 days to process before they are shipped. Custom orders may take slightly longer.
Once your package is shipped, we will send you an email with your tracking number. For tracking, visit: 17track.net.
⁕⁕⁕ If you cannot view your tracking information or if the logistics information is not updating or seems abnormal, please contact us immediately for assistance.
Discreet Packaging
All orders are shipped in plain brown boxes with minimal identifying information. So nobody knows what's inside.
Customs and Import Fees
Customers are responsible for paying any VAT, fees, or other charges imposed by their country or jurisdiction. It is the customer's responsibility to fulfill any tax obligations applicable to imported goods, which will naturally vary by country and jurisdiction.
If you do not pay the customs fees or other charges imposed by your country's customs department or other government agencies to receive your package, it may be returned to us. We do not accept refunds once your package has been shipped unless the product is defective. Please note that if your package is returned to us because you refused to pay any related fees, you will not receive a refund, and your items will be destroyed.
Frequently Asked Questions
1. Why didn’t I receive a shipping notification?
Shipping notifications are sent to the email address you provided with your order. Double-check that your email address is correct before finalizing your purchase. If no email address was given at checkout, you won’t receive notifications.
2. What should I do if there's no update on my tracking?
It’s normal for tracking updates to be delayed by 1-2 days. However, if there are no updates for more than 5 days, please contact us immediately for assistance.
3. What should I do if the tracking shows my package has been returned or if there are other issues?
Reach out to us immediately, and we’ll address the issue as quickly as possible. You can also contact your local postal service once the package reaches your country for more information.
